Terms of Service

Age Requirement

You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to purchase Services.

Accurate Information

You agree to provide accurate, current, and complete contact and billing information. You are required to maintain an active, valid email address on file in your billing portal at all times.

Account Security

You are solely responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.

Billing Cycle

Services are billed on a recurring basis (monthly, annually, or semi-annually) depending on the plan selected at checkout.

Automatic Renewal

All subscriptions automatically renew at the end of each billing term unless cancelled at least 24 hours prior to the renewal date via the billing control panel.

Late Payments & Suspension

• Invoices are due on the date specified.
• If an invoice remains unpaid for 3 days past the due date, a late fee may be applied, and Services may be temporarily suspended.
• Accounts overdue by 14 days are subject to termination, resulting in the permanent deletion of all hosted data and backups.

Price Changes

We reserve the right to modify pricing with a minimum of 30 days' advance notice sent via email or posted in your billing portal.

Compliance with AUP

Your use of our infrastructure is governed by our Acceptable Use Policy (AUP). You are strictly prohibited from utilizing our servers for illegal activities, spamming (unsolicited commercial email), hosting malware, launching network attacks, or engaging in unauthorized resource exploitation (e.g., cryptocurrency mining).

Fair Resource Allocation

Shared and Reseller hosting accounts are allocated specific CPU, RAM, disk I/O, and inode limits. Accounts that consistently exceed resource allocations or cause server instability may be throttled, required to upgrade to a dedicated environment, or suspended.

Reseller Responsibility

As a reseller hosting client, you are fully responsible for the content and actions of your sub-accounts ("end-users"). Any violation of these Terms by your end-users will be treated as a violation by you.

Customer Backup Obligation

You retain sole responsibility for maintaining off-site, independent backups of all your data, websites, databases, and emails.

Best-Effort Backups

Any automated or routine backups generated by easycloudserver.com are provided as a courtesy on a best-effort basis and are not guaranteed.

No Liability for Loss

Digital Dragonz Canada accepts no liability for data loss, corrupted files, or failed restorations under any circumstances.

99.9% Uptime Commitment

We strive to maintain a minimum network and server uptime of 99.9% in any calendar month.

Exclusions

Uptime calculations exclude scheduled emergency maintenance, client-induced errors or custom scripts, third-party software bugs, upstream ISP outages, or Force Majeure events.

SLA Credits

If uptime falls below 99.9% in a given month, clients may request a prorated credit toward their next billing cycle in accordance with our SLA Policy.

30-Day Money-Back Guarantee

New hosting accounts (Shared and Reseller hosting) are eligible for a full refund within 30 days of initial activation.

Non-Refundable Services

Fees paid for domain registrations, SSL certificates, control panel software licenses (e.g., cPanel, WHMCS), dedicated servers, and custom development/migration services are 100% non-refundable.

Cancellation Process

Cancellation requests must be submitted directly through the client portal ticket system. Email or chat requests are not accepted as valid cancellation notifications.

Disclaimer of Warranties

Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.

Cap on Liability

To the maximum extent permitted by applicable law, Digital Dragonz Canada, its directors, employees, or partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

Maximum Financial Liability

Our total cumulative liability under this Agreement shall not exceed the total amount paid by you to Digital Dragonz Canada in the three (3) months preceding the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Digital Dragonz Canada against any claims, losses, liabilities, or legal fees resulting from your use of the Services or any content hosted on your account.

Termination by Client

You may terminate your account at any time via the billing portal.

Termination by Company

We reserve the right to suspend or terminate Services immediately, without prior notice or liability, if you violate any provision of these Terms or engage in conduct harmful to our infrastructure, reputation, or other customers.

This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the courts located in Toronto/Etobicoke, Ontario, Canada.