At easycloudserver.com (operated by Digital Dragonz Canada), we aim to provide reliable, high-performance reseller and web hosting services. This Refund & Cancellation Policy outlines the exact rules, eligibility, and calculation procedures for account cancellations and refund requests.
1Account Cancellation Process
Customers may request to cancel their hosting services or active subscriptions at any time.
Submission Method
All cancellation requests must be submitted directly through the client billing portal ticket system at easycloudserver.com. Requests via general email, live chat, or phone are not recognized as formal cancellations.
Cancellation Timing
You can select either an Immediate Cancellation or an End of Billing Cycle Cancellation.
Data Responsibility
It is the Customer's sole responsibility to download and save all website files, databases, and emails before the effective cancellation date. Upon account termination, all associated data and backups will be permanently purged from our servers.
2Refund Eligibility & Rules
Monthly Subscription Billing
Services paid on a monthly billing cycle are non-refundable.
If you cancel a monthly subscription, your service will remain active until the end of the current billing month, and no full or partial refunds, prorated credits, or fee adjustments will be issued for unused days.
If you purchase a long-term plan (e.g., 6-month, 12-month, 24-month, or 36-month cycles) and request a refund prior to the end of the term, you are eligible for a partial refund calculated as follows:
Usage Fee Deduction
The duration of service used prior to the cancellation request date will be charged at the standard non-discounted regular rate (or prorated monthly rate).
20% Processing Fee
A 20% administrative processing fee (calculated based on the total invoice amount paid for that billing term) will be deducted from the eligible refund balance to cover merchant transaction costs and account provisioning setup.
Remaining Balance
The remaining balance after deducting the usage fee and 20% processing fee will be refunded back to the original payment method upon request.
3Non-Refundable Products & Services
The following items and add-ons are strictly non-refundable under any circumstances, regardless of the billing cycle selected:
Domain Names
Domain Name Registrations, Transfers, and Renewals (due to registrar registry rules).
Third-Party Software Licenses
e.g., cPanel, WHMCS, CloudLinux, LiteSpeed, Softaculous.
SSL Certificates
Once issued.
Dedicated IPs & Hardware
Dedicated IPs and Custom Server Hardware Allocations.
Setup & Development Services
Website Migration, Custom Development, or Administrative Setup Fees.
4Chargebacks, Disputes & AUP Violations
Account Abuse
Accounts terminated or suspended due to violations of our Acceptable Use Policy (AUP) (e.g., spamming, hosting illegal content, malware, or network attacks) forfeit all refund eligibility without exception.
Payment Disputes & Chargebacks
Initiating a credit card chargeback or PayPal payment dispute without contacting our billing department first will result in immediate suspension of all services and accounts linked to Digital Dragonz Canada, and a $50 administrative dispute fee may apply.
5Refund Processing Time
Once a refund request is reviewed and approved by our billing team, processing takes approximately 5 to 10 business days to reflect on your bank or credit card statement, depending on your financial institution.
Refunds will only be credited back to the original payment source (credit card, PayPal account) used at checkout.
@Contact Billing & Support
For refund requests or billing questions, please reach out to us: